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Privacy Policy

Privacy Policy for Creative Collections

How we use your personal data 

Creative Collections processes personal information to enable us to 

  • promote and sell our services, 
  • to maintain our accounts and records 
  • and to support and manage our clients, agents and the artists we work with 

Any personal data which we require we will collect directly from yourself and may include:

  • Full name and personal details including contact information (e.g, client addresses & locations, email address, contact telephone numbers)
  • VAT registration number (if VAT registered)
  • Bank account details so we can pay your invoices pay directly
  • Records of previous bookings made through Creative Collections

Who do we share your information with?

We sometimes need to share the personal information we process with yourself and also with other organisations including:

  • Associates and representatives of the person whose personal data we are processing
  • Current, past and prospective artists, agents, bookers and venues providing entertainment services
  • Suppliers and service providers 
  • Central government
  • Credit reference agencies
  • Debt collection and tracing agencies 
  • Financial organisations including Creative Collections bank and accountants 

Where this is necessary to share information Creative Collections are required to comply with all aspects of the Data Protection Act. 

It may sometimes be necessary to transfer personal information overseas. This is only shared within the European Economic Area and any transfers made will be in full compliance with all aspects of the Data Protection Act.

How do we treat your personal data? 

All items of personal data are stored electronically on either our:

    • Booking management system
    • Banking system 
    • Accounting software 

All of our systems are password protected and access is limited to only those Creative Collections personnel who specifically need to process the data. In addition, we undertake a regular review of all the information we hold.

Are “Cookies” used on the website?

“Cookies” are small pieces of information that are placed on a web user’s hard drive. We may use cookies to provide you with better service. Cookies are pieces of information that a Web site transfers to your computer’s hard disk for record-keeping purposes. Cookies can make the Web more useful by storing information about your preferences for a particular site. The use of cookies is an industry standard, and many major Web sites use them to provide useful features for their customers. Cookies in and of themselves do not personally identify users, although they do identify a user’s computer. Most browsers are initially set to accept cookies. If you prefer, you can set your browser to refuse cookies. However, you may not be able to take full advantage of the functionality of the Creative Collections site if you do so.

How we will contact you 

Creative Collections will use your phone number and email address to contact you according to your preferences, and from time to time we may use social media (e.g. Facebook, Twitter and message facilities in other platforms). 

You can change your preferences at any time by contacting us. In the case of social media messages, you can manage your social media preferences via that social media platform.

How to change your preferences or update your personal data 

Under data protection law you have the right to:

  • be informed about our processing of your personal data
  • have your personal data corrected if it is inaccurate
  • object to processing of your personal data 
  • restrict processing of your personal data 
  • have your personal data erased
  • request access to your personal data and information about how we process it
  • move, copy or transfer your personal data 

If you have any questions regarding how Creative Collections use your personal data, or should any of your personal data need to be updated or you wish to change the way in which we contact you, please contact our Data Protection Officer, Alison Hieron

Email address: info@creativecollections.uk